{"id":10858,"date":"2019-10-15T11:41:20","date_gmt":"2019-10-15T02:41:20","guid":{"rendered":"http:\/\/raceweek.cafe24.com\/?p=10858"},"modified":"2023-03-28T12:50:47","modified_gmt":"2023-03-28T03:50:47","slug":"%ea%b8%88%ed%98%b8%ed%83%80%ec%9d%b4%ec%96%b4-kcsi-%ec%8a%b9%ec%9a%a9%ec%b0%a8-%ed%83%80%ec%9d%b4%ec%96%b4-%eb%b6%80%eb%ac%b8-1%ec%9c%84-%ea%b8%b0%ec%97%85-%ec%84%a0%ec%a0%95","status":"publish","type":"post","link":"https:\/\/raceweek.co.kr\/?p=10858","title":{"rendered":"\uae08\ud638\ud0c0\uc774\uc5b4 KCSI \uc2b9\uc6a9\ucc28 \ud0c0\uc774\uc5b4 \ubd80\ubb38 1\uc704 \uae30\uc5c5 \uc120\uc815"},"content":{"rendered":"\r\n<DIV>\n\t\t\t\t\t\t<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"http:\/\/raceweek.cafe24.com\/wp-content\/uploads\/2019\/10\/5ccb81ed9a6dd439ef58824b5aceacb1_NxnpiTS3oHekXOvk.jpg\" class=\"wp-image-10857\"><\/figure>\n\t\t\t\t\t<\/DIV>\r\n<DIV ><BR>\uae08\ud638\ud0c0\uc774\uc5b4(\ub300\ud45c \uc804\ub300\uc9c4)\uac00 \ud55c\uad6d\ub2a5\ub960\ud611\ud68c\ucee8\uc124\ud305\uc774 \uc8fc\uad00\ud55c 2019\ub144 \uc81c28\ucc28 \ud55c\uad6d\uc0b0\uc5c5\uc758 \uace0\uac1d\ub9cc\uc871\ub3c4(KCSI, Korean Customer Satisfaction Index) \uc870\uc0ac\uc5d0\uc11c \uc2b9\uc6a9\ucc28 \ud0c0\uc774\uc5b4 \ubd80\ubb38 1\uc704 \uae30\uc5c5\uc73c\ub85c \uc120\uc815\ub410\ub2e4. <\/DIV>\r\n<DIV > <\/DIV>\r\n<DIV >KCSI\ub294 1992\ub144\ubd80\ud130 \uc2dc\ud589\ub418\uace0 \uc788\ub294 \uad6d\ub0b4 \ub300\ud45c \uace0\uac1d\ub9cc\uc871 \uc9c0\uc218\ub85c \uace0\uac1d\uc694\uad6c\ud488\uc9c8, \uc804\ubc18\uc801 \uc778\uc9c0\ud488\uc9c8, \uace0\uac1d\ucda9\uc131\ub3c4 \uac04\uc758 \uc778\uacfc\uad00\uacc4\ub97c \uad6c\uc870\ud654\uc2dc\ud0a8 \uc9c0\ud45c\uc774\ub2e4. \uae08\ud638\ud0c0\uc774\uc5b4\ub294 \uc18c\ube44\uc7ac\/\ub0b4\uad6c\uc7ac \uc81c\uc870\uc5c5, \uc77c\ubc18\/\uacf5\uacf5 \uc11c\ube44\uc2a4\uc5c5 \ub4f1 115\uac1c \uc0b0\uc5c5 \ubd84\uc57c \uc911 \uc2b9\uc6a9\ucc28 \ud0c0\uc774\uc5b4 \ubd80\ubb38\uc5d0\uc11c 78.4\uc810\uc744 \uc5bb\uc5b4 1\uc704\ub97c \ucc28\uc9c0\ud588\ub2e4. <\/DIV>\r\n<DIV > <\/DIV>\r\n<DIV >\uc774\ubc88 \uc870\uc0ac\uc5d0\uc11c \uae08\ud638\ud0c0\uc774\uc5b4\ub294 \ud3c9\uac00\ud56d\ubaa9(\uc885\ud569\ub9cc\uc871\ub3c4(100%) = \uc804\ubc18\uc801\ub9cc\uc871\ub3c4(30%) + \uc694\uc18c\ub9cc\uc871\ub3c4(50%) + \uc7ac\uad6c\uc785\uc758\ud5a5(20%)) \uc911 \uc694\uc18c\ub9cc\uc871\ub3c4\uc640 \uc7ac\uad6c\uc785\uc758\ud5a5 \ubd80\ubb38\uc5d0\uc11c \ub192\uc740 \uc810\uc218\ub97c \ubc1b\uc544 \ub0b4\uc218\uc2dc\uc7a5\uc5d0\uc11c\uc758 \uc778\uc9c0\ub3c4\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc5c8\ub2e4. \ub300\ud55c\ud0c0\uc774\uc5b4\uc0b0\uc5c5\ud611\ud68c \uc790\ub8cc\uc5d0 \ub530\ub974\uba74 \uae08\ud638\ud0c0\uc774\uc5b4\ub294 \uc9c0\ub09c\ud574 \ub0b4\uc218 \uad50\uccb4\uc6a9 \ud0c0\uc774\uc5b4 652\ub9cc\uac1c\ub97c \ud310\ub9e4\ud558\uba70 \uad6d\ub0b4 3\uc0ac \uc804\uccb4 \ud310\ub9e4\ub7c9 \uc911 40.6%\ub97c \ucc28\uc9c0\ud574 \uc810\uc720\uc728 1\uc704\ub97c \uae30\ub85d\ud558\ud588\uace0, \ud604\uc7ac\ub3c4 \uad6d\ub0b4 \ud310\ub9e4 1\uc704\ub97c \uc9c0\ud0a4\uace0 \uc788\ub2e4.<\/DIV>\r\n<DIV > <\/DIV>\r\n<DIV >\uc804\ub300\uc9c4 \uae08\ud638\ud0c0\uc774\uc5b4 \uc0ac\uc7a5\uc740 \u201c15\ub144 \uc5f0\uc18d\uc73c\ub85c \uace0\uac1d \ub9cc\uc871 1\uc704\uc758 \uc601\uc608\ub97c \uc548\uac8c \ub3fc \ub9e4\uc6b0 \uac10\uc0ac\ud558\ub2e4\u201d\uba70 \u201c\uc18c\ube44\uc790\ub4e4\uc758 \ub2c8\uc988\ub97c \ub9cc\uc871\uc2dc\ud0ac \uc218 \uc788\ub294 \uc88b\uc740 \ud488\uc9c8\uc758 \uc81c\ud488\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uacf5\uae09\ud560 \uc218 \uc788\uc5c8\ub358 \uac83\uc774 \uace0\uac1d \ub9cc\uc871\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uc5c8\ub358 \uc8fc\ub41c \uc694\uc778\uc73c\ub85c \uc0dd\uac01\ud558\uace0, \uc55e\uc73c\ub85c\ub3c4 \uace0\uac1d\uc774 \ub9cc\uc871\ud558\ub294 \uc81c\ud488\uc5d0 \uc2b9\ubd80\ub97c \uac78\uc5b4 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubcf4\ub2f5\ud558\uaca0\ub2e4\u201d\uace0 \ub9d0\ud588\ub2e4.<\/DIV>\r\n<DIV > <\/DIV>\r\n<DIV >service@trackside.co.kr, \uc0ac\uc9c4\/\uae08\ud638\ud0c0\uc774\uc5b4<\/DIV>\r\n<DIV >[Copyright\u24d2RACEWEEK. \ubb34\ub2e8\uc804\uc7ac \ubc0f \uc7ac\ubc30\ud3ec \uae08\uc9c0]<\/DIV>","protected":false},"excerpt":{"rendered":"<p>\uae08\ud638\ud0c0\uc774\uc5b4(\ub300\ud45c \uc804\ub300\uc9c4)\uac00 \ud55c\uad6d\ub2a5\ub960\ud611\ud68c\ucee8\uc124\ud305\uc774 \uc8fc\uad00\ud55c 2019\ub144 \uc81c28\ucc28 \ud55c\uad6d\uc0b0\uc5c5\uc758 \uace0\uac1d\ub9cc\uc871\ub3c4(KCSI, Korean Customer Satisfaction Index) \uc870\uc0ac\uc5d0\uc11c \uc2b9\uc6a9\ucc28 \ud0c0\uc774\uc5b4 \ubd80\ubb38 1\uc704 \uae30\uc5c5\uc73c\ub85c \uc120\uc815\ub410\ub2e4. KCSI\ub294 1992\ub144\ubd80\ud130 \uc2dc\ud589\ub418\uace0 \uc788\ub294 \uad6d\ub0b4 \ub300\ud45c \uace0\uac1d\ub9cc\uc871 \uc9c0\uc218\ub85c \uace0\uac1d\uc694\uad6c\ud488\uc9c8, \uc804\ubc18\uc801 \uc778\uc9c0\ud488\uc9c8, \uace0\uac1d\ucda9\uc131\ub3c4 \uac04\uc758 \uc778\uacfc\uad00\uacc4\ub97c \uad6c\uc870\ud654\uc2dc\ud0a8 \uc9c0\ud45c\uc774\ub2e4. \uae08\ud638\ud0c0\uc774\uc5b4\ub294 \uc18c\ube44\uc7ac\/\ub0b4\uad6c\uc7ac \uc81c\uc870\uc5c5, \uc77c\ubc18\/\uacf5\uacf5 \uc11c\ube44\uc2a4\uc5c5 \ub4f1 115\uac1c \uc0b0\uc5c5 \ubd84\uc57c \uc911 \uc2b9\uc6a9\ucc28 \ud0c0\uc774\uc5b4 \ubd80\ubb38\uc5d0\uc11c 78.4\uc810\uc744 \uc5bb\uc5b4 1\uc704\ub97c \ucc28\uc9c0\ud588\ub2e4. \uc774\ubc88 \uc870\uc0ac\uc5d0\uc11c \uae08\ud638\ud0c0\uc774\uc5b4\ub294 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10856,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":{"0":"post-10858","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-other-news"},"_links":{"self":[{"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=\/wp\/v2\/posts\/10858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10858"}],"version-history":[{"count":1,"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=\/wp\/v2\/posts\/10858\/revisions"}],"predecessor-version":[{"id":21634,"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=\/wp\/v2\/posts\/10858\/revisions\/21634"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=\/wp\/v2\/media\/10856"}],"wp:attachment":[{"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=10858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/raceweek.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=10858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}